For the past few years, CSS has a proven track record. CSS was chosen for 3 years consecutively by Cruise Critic as best in Service and

best Overall. Of course CSS are trying to keep up this record for the future, but it is only possible with our crew. They are our most important asset.

CSS proven track record with its cruise clients:

• 91% guest satisfaction rating
• 95% guest satisfaction rating
• Passenger retention of 43%
• Successful with British, Spanish and German passengers
• Highest crew retention 86%

CSS has a very high passenger retention rate. It is one of the highest in the industry, around 43%. But why should a passenger return always on the same vessels when there are so many newer and cheaper ones ? Because the personal treatment and service passengers were given made their holidays wonderful.

This unique personal feeling can normally only be achieved on smaller vessels (think about the service you get in a small family hotel, it is more personal than in the big chains). Nevertheless, we manage to maintain the highest passenger satisfaction.

For the last 8 years, our passenger satisfaction rates have always been consistent: 90-91% for food quality and 93-95% for service (information from our internal survey). In just 4 years time, we have increased our score by 60-65%; at the time of CSS’s take-over, the reputation was in the negative.